Aim

This workshop is designed to provide care professionals with a consistent understanding of how to provide excellent customer service and the benefits it can bring to everyone.

Objectives

By the end of the workshop you will be able to:

-List three benefits of providing excellent customer service to you, your customers and your organisation.
-Give examples of customers relevant to you – external and internal.
-Clearly state the difference between excellent and poor customer service
-Create a positive first impression with your customers.
-Speak to and interact with customers using words and behaviours that support excellent customer service.
-Help customers if they are unhappy.

Method of Training

-Trainer input
-Group Discussion
-Individual and group exercises.

Venue

Independent Training, Training Rooms situated at

68 Lansdown Crescent Lane, Cheltenham, GL50 2LD    

Cost

£40

Contact

Jeanette White
01242 585975
info@independent-training.co.uk

To book the above course please click below or use the contact details above.